We have detailed our most frequently asked questions in order to help you make your holiday choice. If you have any other questions please feel free to email them directly to us.
Question: How much booking deposit do I have to pay?
We require a booking deposit of 20% of the value of the reservation. This is paid online at the time of booking or via an email link sent to you after booking.
Question: What is the deposit paid for in resort?
Answer: This is held as a bond until your departure against any small breakages in the accommodation. It will be returned on the day you leave.
Question: Do we have to pay for cleaning?
Answer: If you travel with Selectcamp the cleaning cost is included in the holiday price which is displayed during the booking process. If you travel with Campingselection the cleaning cost varies depending on the campsite. On some campsites is paid directly to the campsite, on others you may have the option to do the final clean before you leave. All of this information is clearly displayed during the booking process.
Question: Is our holiday money protected?
Answer: Yes all monies paid to us for accommodation are covered by our ABTA bond.
Question: Your prices are very competitive against the bigger Holiday Companies. How do you do it?
The Three main reasons we are competitive are:
1. We sell direct to the customer and not through a Travel agent. As we do not sell through Travel Agents we can pass on savings of between 15 - 22% commissions which are built into the larger operator’s prices. We feel that our holidays are specialist and we could not expect a travel agent to have the necessary knowledge of the campsites or accommodation to help in the booking process. It is also cheaper to book directly online as booking by the telephone will incur higher prices.
2. We are a brochure less Holiday Company. It is much cheaper for us to work and update our website regularly, than to print a brochure based on facts that are 12 month's old by the time our customers see them. We also save on printing costs and postage which we feel we reflect in our prices.
3. The majority of our bookings are done over the internet. This enables us to reduce our overheads of people to answer telephones.
Question: Can I request a brochure?
Answer: We have a small preview brochure for Selectcamp which we will send to you if you email or call us with your name and address. We do print some Selectcamp in resort literature which can be picked up from our receptions at any of our campsites.
Question: What’s included in the price?
Answer: Our accommodations are equipped for 5 or 8 people. All cooking utensils and crockery are provided. Exterior patio furniture including parasol, sun loungers and deckchairs are provided.
Question: Can we hire Bed Linen & Towels?
Answer: This depends on which campsite you choose within our program. Bed linen and towel hire can usually be added at the time of booking. If you indicate in the booking process that you would like bed linen and towels then we calculate the amount by the number of people in your booking. Prices for Campingselection vary but prices for Selectcamp accommodation are as follows:
1 Double Bed Linen set €25.00
1 Single Bed Linen set €16.00
1 Towel set (bath towel hand towel tea towel) €12.00
1 Travel Cot Free
1 High Chair Free
1 Baby Bath & Changing Mat Free
Bed rail Free
An administration charge of £25.00 is applied if ‘hire items’ are added at a later stage after initial booking.
Question : Do you have a complaint?
Answer: If so please email us at email@example.com, along with your booking reference and leadname in the subject and details of your complaint. If you are currently on holiday or have just returned please also advise your booking reference number.
Question: Do you have Representatives on Site?
Answer: Yes we do on all our Selectcamp campsites; however on all others you will be looked after by the Campsite themselves.
Question: Do you have a children’s club?
Answer: No but most campsites have them.
Ferries and Flights
Campingselection does not provide any form of travel to any campsite and this is the responsibility of the customer to make their own travel arrangements. You will be bound by the terms and conditions of the relevant operator you book with. These conditions can also be found on the relevant operator’s website.
We cannot accept any responsibility for delay in ferry or flight travel times to or from Ireland, whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. In the event of delay you must make your own arrangements for meals and accommodation if required. Campingselection does not provide these for you.
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