Terms and conditions

Terms and conditions

Vacanceselect UK Ltd.

Your booking is with Vacanceselect International AG as the operator of your holiday. All bookings for Vacanceselect International AG are handled by Vacanceselect UK Ltd acting as our sole agents in the UK and IE.

Booking Terms & Conditions

1. Website Information Booking Terms & Conditions 

Your booking is with Vacanceselect International AG as the operator of your holiday. All bookings for Vacanceselect International AG are handled by Vacanceselect UK Ltd acting as our sole agents in the UK and Eire. All the information on our website has been given in good faith, however, since we include so much detail and as the website is continually updated there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities & facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. E.g. water supplies, weather conditions can cause electricity failures. In such circumstances as described Vacanceselect shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practice of France, Belgium, Italy, Spain, Croatia and Holland. The legal and safety requirements of in other European countries could be lower than that of the UK or Eire. You should note that the standards imposed are that of country where your holiday takes place and not UK or Eire. We must draw your attention to the fact that some parts of the campsites or resort may be in the process of development and building work but Vacanceselect cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sun beds, etc. A charge is normally levied for babysitting, children’s clubs etc. where applicable. 

2. Special Requests

Whilst we make every effort to adhere to any special requests no guarantee can be given. We are not be able to notify you before departure if we are able to meet any special requests such as: Locations on Site, pitches and located next to or near another family. This is because all customer emplacements are allocated in resort by the couriers. They do try where possible to accommodate requests made but they cannot be guaranteed. 

3. Campsite Rules

All customers will be expected to strictly adhere to campsite rules and regulations as laid down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fails to enforce their campsite regulations we cannot be held responsible for their failure to do so.

* Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. Use of Pools outside of opening times is strictly prohibited and customers should expect to be expelled from the campsite in such circumstances. 

Disregarding the Quiet rules in an evening is deemed offensive to other holidaymakers and will result in expulsion from the campsite. The campsite reserves the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside accommodation but parked in the campsite car park. Please note that our arrival and departure days vary with many daily arrivals possible. The arrival and departure possibilities are clearly displayed on our websites. 

4. Ferries and Flights

Campingselection and Selectcamp do not provide any form of travel to any campsite and this is the responsibility of the customer to make their own travel arrangements. You will be bound by the terms and conditions of the relevant transport operator you book with. These conditions can also be found on the relevant operator’s website.

We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK, whether the delay or cancellation is caused by adverse weather conditions, re-scheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. In the event of delay you must make your own arrangements for meals and accommodation if required. Campingselection and Selectcamp do not provide these for you.

5. Your Journey

It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports and airports. Vacanceselect will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy ( if taken out) may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependent on their terms and conditions. 

6. Travel Documents & Travel Insurance 

For British & Eire citizens a visa is not required to visit EU countries. All British & Eire citizens must possess a valid ten year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday, however if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The traveller’s guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for an EHIC form also available at Post Offices, which is a reciprocal  agreement within the European Union.

  • We highly recommend all customers take out relevant travel insurance to cover their needs from the day they book their holiday. 

Campingselection and Selectcamp accept no responsibility if you choose to travel without insurance and you are faced with local charges accordingly.

7. If You Have a Problem

In the unlikely event of their being a problem whilst you are on holiday that is in our direct control you must report it immediately. This will give our representative or campsite staff an opportunity to correct the matter so that it does not spoil your holiday. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, please call or email us at the UK office, or alternatively if you have a complaint after your holiday please email us on your return with your booking reference, accommodation number and lead name and details of your complaint. We will not consider ourselves to be liable on complaints not registered in resort and acknowledged in our procedures set out above. Please note that in any event any compensation payable for claims against Campingselection or Selectcamp other than compensation for personal injuries will not exceed two times the cost of the holiday. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Vacanceselect are held by him as your agent until the booking is accepted and thereafter as our agent. Under no circumstances will any agent of ours have authority expressly or implied alter the terms of the contract unless that agent has written authority to do so.

8. Personal Insurance

We believe personal insurance is essential for a stress free holiday, so we recommend all our customers are insured and is best to take insurance out from the day you book. It is your responsibility if taking alternative holiday cover supplied is adequate to suit your needs. 

9. Accommodation Deposits and Tourist Taxes

A deposit of 50€ plus (dependant on chosen campsite as this amount varies) is payable on arrival at the campsite. This is held as a bond until your departure against any small breakages in the accommodation. It will be returned on the day you leave.

If you travel with Selectcamp the cleaning cost is included in the holiday price which is displayed during the booking process. If you travel with Campingselection the cleaning cost varies depending on the campsite. On some campsites is paid directly to the campsite, on others you may have the option to do the final clean yourself before you leave. All of this information is clearly displayed during the booking process.

 Your deposit will be returned to you at the end of the holiday upon inspection of the accommodation. You will be required to pay any tourist taxes due by the local government upon arrival at the campsite. This is usually approximately €0.50 per person (over 14) per day but this amount can vary. 

10. Our Responsibility 

You will appreciate that there are many people and companies over whom Campingselection and Selectcamp have no control who are involved in the planning and provision of your holiday. Camping selection and Selectcamp has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Campingselection and Selectcamp will not accept responsibility for the standard of a 3rd party service provided to you. 

We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and sub-contractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Campingselection and Selectcamp its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines or for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Campingselection and Selectcamp rely on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activity threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall. 

11. If We Change Your Booking

As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being:

Change of Accommodation

If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us and no compensation is payable. However, in no case will we pay compensation if the change is due to an event listed in paragraph 12.

 

Period of notification given to you Compensation per booking as % of basic holiday cost

(Excludes supplements and insurance premiums)

 

Over 56 days                                                                                                     Nil

29-56 Days                                                                                                       10%

12-28 Days                                                                                                        12.5%

Less than 14 Days                                                                                             25%

 

12. Force Majeure 

Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control. 

13. Holiday Prices

Our holiday prices are current and live on our website. Printed prices are for guidance use only. Our prices are current at the time of booking only. Prices may be increased or reduced without notification. The price you pay is at the time of confirming your booking with your deposit.

14. Payment of Deposit 

We require a deposit of 20% of the booking value plus the booking fee. This is paid online at the time of booking by debit or credit card. You will receive your invoice after payment of a deposit. Your contract is with Vacanceselect International AG and operated by Campingselection and Selectcamp UK Ltd acting as agents for Vacanceselect AG.

There is not a contract between us until payment of deposit is received and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions which is subject to English Law, and the exclusive jurisdiction of the English courts. 

15. Payment of the Balance

Your balance due date is indicated at the top of your booking confirmation invoice.

The balance is due 12 weeks before departure. If you do not pay within this time frame you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance 12 weeks before departure or email in to request cancelling your holiday in accordance with paragraph 17.

 A 2% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. Please note that there is no charge for Debit card or Maestro card payments. 

16. If You Change Your Booking

If after your booking has been accepted you wish to transfer to a different holiday, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. Any changes to your booking will incur a £25 administration fee plus the additional cost if the price increases.  Any change to details on the booking within 12 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. 

17. If You Cancel Your Holiday

Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if  the lead name on the booking emails in to us from the email address given at the time of booking. The effective date for the cancellation will be the date we receive your   instructions in our office. For this reason telephone or fax or written cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as the lead name of the booking.

Please note you may be able to make a claim under your holiday insurance if adequate insurance was taken out. We can supply you with a cancellation invoice for you to submit to your insurance company. 

 

Cancellation Charges Camping selection and Selectcamp International AG Expressed as a % of Total holiday price inclusive of extras.

More than 70 days    30%

57-70 Days                50%

1-56 Days                  100%

 

Important Notice 

1. Please note that there may be changes to the content of this website. E & OE Accepted.

2. The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.

3. Vacanceselect accepts no responsibility for left luggage/items. No items can be posted or carried across Borders on your behalf by our staff.

Please click here for a PDF of the terms and conditions

Summary

All the important information

PDF

Download the T&C document